Mental Garage Sale

A discussion of travel industry website marketing, productivity and lifehacks, technology and training opportunities, and best practices. Geared toward the home-based, small and medium sized travel agency. Personal ramblings, musings and opinions of Chelle Yarbrough, CTC thrown in for free.

Thursday, June 21, 2007

Things to Do While Stranded at the Airport

Scheduled flight time 6:30am.

Current Time: 10:41am

New Scheduled Flight Time: 2:05pm

Not worth the drive back to the island, so airport sports bar it is. First, let me say how impressed I am with xjet

10 Minutes into the delay they called my name and handed me what I thought was a new boarding pass. It was not. It was a real live, actual, meal voucher. I knew you wouldn't believe me, so I took a picture of it.


But wait - there's more. 2 hours later, after my free Frappuccino, muffin and vitamin water, they tell us that they're flying in a dude from Houston to fix the plane. Now, normally I don't get weirded out, but this time, I did. So I asked if I could rebook the 2pm flight. That plane originated in Austin, so I figured it would be all warmed up and ready to go.

And they did. Nicely. With smiles, and no "hate-this-job" attitude. It was SO early in the morning that I thought maybe I was still dreaming, but no... this was, in fact, and airport, and these were, in fact employees. I saw their badges. I saw the planes.

Then, and this is where is gets weird - they gave me ANOTHER voucher for lunch and said they were SORRY. Stop laughing. I'm serious. Printed a new boarding pass and everything. Gate Agent Dawn noticed that I had been flagged for extra security and pre-checked me in and removed the flag since, you know, I had sat there for 3 hours without trying anything with them, and thanked them for the chilly Caramel Frappuccino a couple of times I think.

I then went down to the counter to get my new bag claim check and guess what - they were even NICER there. It's like Seinfeld's Bizarro Episode where everything is opposite.

So, after trolling for a power outlet I am now happily enjoying some Migas and a never-ending pot of coffee. Laptop humming along, blogging delightfully. My last meal in South Texas for the summer. Summers in Lake Arrowhead are wonderful, but I sure will miss great Tex-Mex. Even airport tex-mex is great - but then again, maybe I've just been Hypnotized by the amazing (freaky?) customer service of XJet